Functions of the Department:
- Serve as the focal point for driving all changes, reforms, innovations, and improvement efforts in the Commission;
- Develop and/or recommend efficient work processes, practices, systems, and tools to the Management of the Commission and consult with the OSCF and BPSR on the details of the recommendation;
- Monitor and facilitate compliance to the government circulars in the Commission;
- Spread the Commission’s service delivery initiative through SERVICOM compliance evaluations;
- Manage the Commission’s staff relations policy including providing opportunities for staff feedback on their schedule;
- Disseminate best practices and other tips as regards service delivery improvement;
- Sensitize the staff on the principles, aims, and tenets of SERVICOM and ACTU;
- Develop, update and publish the Commission’s service delivery charter with the view to creating the necessary awareness of the expectations, rights, and obligations of the staff;
- Institute a complaint procedure and grievance redress mechanisms for the Commission;
- Sensitize the staff of the Commission against corrupt practices;
- Carry out preliminary investigation on all petitions received and report the same to the Director-General of the Commission;
- Review the operational systems and procedures in the Commission and recommend improvements to the Management of the Commission;
- Perform any other duty that may be assigned by the Management or the Director-General/CEO.
