Reforms Coordination and Service Improvement Department

The functions of this department are:

• serve as the focal point for driving all changes, reforms, innovations, and improvement develop and/or recommend efficient work processes, practices, systems, and tools to the Management of the Commission and consult with the OSCF and BPSR on the details of the recommendation;efforts in the Commission;
• monitor and facilitate compliance to the government circulars in the Commission;
• spread the Commission’s service delivery initiative through SERVICOM compliance evaluations;
• manage the Commission’s staff relations policy including providing opportunities for staff feedbacks on their schedule;
• disseminate best practices and other tips as regards services delivery improvement;
• sensitize the staff on the principles, aims and tenets of SERVICOM and ACTU;
• develop, update and publish the Commission’s service delivery charter with the view to creating the necessary awareness of the expectations, rights, and obligations of the staff;
• institute a complaint procedure and grievance redress mechanisms for the Commission;
• sensitize the staff of the Commission against corrupt practices;
• carry out preliminary investigation on all petition received and report the same to the Director-General of the Commission;
• review the operational systems and procedures in the Commission and recommend improvements to the Management of the Commission;
• perform any other duty that may be assigned by the Management or the Director-General/CEO.