Reforms Coordination and Service Improvement Department

The functions of this department are:

• Identifying processes, systems and service gaps in the Commission and developing interventions to eliminate such gaps.
• Managing and driving SERVICOM aims and initiative within the Commission.
• Serving as a focal point for driving all change, reform innovation and improvement effort within the Commission in line with the overall frame work set by Bureau of Public Service Reforms (BPSR); Office of the Head of Civil Service of the Federation (OHCSF) and other central agencies of Government.
• Developing and launching initiative to drive and mainstream a continuous service improvement Culture within the Commission.
• Assisting the Management of the Commission to articulate and co-ordinate their change Agenda in line with Service Policies and Standards.
• Carrying out any other assignment as may be directed by the Director General/CEO.